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Sep 10, 2022 · Getty Images. As of September 8, 2022, airlines flying to, from and within Canada (including connecting flights) must now issue a full refund for flight cancellations and delays if passengers can ...
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The COVID-19 pandemic revealed a gap in Canada's air passenger protection framework: the absence of a requirement for airlines to refund tickets when flights are cancelled, or where there is a lengthy delay, for reasons outside airline control and it is not possible for the airline to ensure that the passenger's itinerary is completed within a reas...
“These regulations will close the gap in the Canadian air passenger protection regime highlighted by the COVID-19 pandemic and ensure that even when cancellations and lengthy delays occur that are outside the airline’s control, passengers will be protected if the airline cannot complete their itinerary within a reasonable period of time. Starting S...
The Canadian Transportation Agency is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. The CTA has three core mandates: helping to keep the national transportation system running efficiently and smoothly, protecting the fun...
Media Relations Canadian Transportation Agency media@otc-cta.gc.ca Tel.: 819-934-3448 Follow us: Twitter / YouTube
People also ask
What is a refund & rebooking if a flight is cancelled?
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Do airlines have to refund passengers if a disruption is outside their control?
Sep 8, 2022 · The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are now in force. Until now, the Air Passenger Protection Regulations only required refunds to be provided for flight disruptions within the control of airlines.
Issue 1: When the refund requirements should apply. Issue 2: Refund coverage. Issue 3: How a refund should be issued. Issue 4: When a refund should be provided. Issue 5: Flexibility for certain airlines or certain situations. Issue 6: Other situations that could be considered outside of the airline's control. Issue 7: EU and US frameworks.
2019-12-12. New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. For all situations, the airline must ensure that you complete your itinerary as soon as possible.
Jun 22, 2022 · The new requirements now require airlines to provide passengers with either a refund or rebooking, at the passenger's choice, when there is a flight cancellation, or a lengthy delay, due to a situation outside the airline’s control that prevents it from ensuring that passengers complete their itinerary within a reasonable time.
Sep 5, 2022 · New regulations governing refund requirements for air passengers are coming into force this week, but consumer advocates and airlines are raising concerns about the rules.
