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BACKGROUND. Located in Winnipeg, Manitoba, Canada, the Refund Services department reviews Deferred Refunds (for past travel) and audits refunds processed on 014 tickets only. (Refunds for other airlines must be referred to the ticketing carrier.) There are three ways to contact Refund Services: GDS bookings, refunds should be processed via your GDS
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The COVID-19 pandemic revealed a gap in Canada's air passenger protection framework: the absence of a requirement for airlines to refund tickets when flights are cancelled, or where there is a lengthy delay, for reasons outside airline control and it is not possible for the airline to ensure that the passenger's itinerary is completed within a reas...
“These regulations will close the gap in the Canadian air passenger protection regime highlighted by the COVID-19 pandemic and ensure that even when cancellations and lengthy delays occur that are outside the airline’s control, passengers will be protected if the airline cannot complete their itinerary within a reasonable period of time. Starting S...
The Canadian Transportation Agency is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. The CTA has three core mandates: helping to keep the national transportation system running efficiently and smoothly, protecting the fun...
Media Relations Canadian Transportation Agency media@otc-cta.gc.ca Tel.: 819-934-3448 Follow us: Twitter / YouTube
People also ask
What is a refund & rebooking if a flight is cancelled?
Are refunds required if a flight is disrupted?
Can an airline issue a refund to a passenger?
Where can I find the proposed airline refund requirements?
Sep 8, 2022 · The new requirements now require airlines to provide passengers with either a refund or rebooking, at the passenger's choice, when there is a flight cancellation, or a lengthy delay, due to a situation outside the airline’s control that prevents it from ensuring that passengers complete their itinerary within a reasonable time.
when a refund should be required; what the refund should cover; how and when a refund should be issued to the passenger; whether exceptions or modified requirements should apply in certain circumstances; whether specific pandemic-related situations could be considered outside of the airline's control; and,
Refunds. If you have chosen to receive a ticket refund instead of being rebooked on another flight, for situations within the airline's control and not safety-related, you are entitled to the following compensation: $400 for large airlines, and $125 for small airlines. For situations outside the airline's control: Rebooking.
Jul 2, 2021 · The Canadian Transportation Agency (CTA) today announced that its proposed Regulations Amending the Air Passenger Protection Regulations, which would provide new refund requirements, are now published in Part I of the Canada Gazette for public review and comment.
The Minister of Transport issued a direction giving the Canadian Transportation Agency (CTA) the authority to establish an obligation for airlines to provide a refund when there is a flight cancellation, or a lengthy delay, for reasons outside of the airline's control and the airline cannot complete the passenger's itinerary within a reasonable ...
