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9 hours ago · Do you feel irritated, annoyed, or just downright icky? The words designed to de-escalate and reassure through their overuse now function as lighter fluid. Getting Beyond the Manual. Shifting from scripted interactions or customer service speak to a more conversational approach can transform frustrating customer experiences into fulfilling ones.
6 hours ago · They are updating their records, asking us to return calls regarding our 'supply portion account.' Ref. #268 to receive a reimbursement credit."News 8 On Your Side reached out to Met-Ed.
