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  1. Dec 20, 2022 · If you want to pay by debit or credit card, you can log in to MyAccount or call the EDF customer service number on 0333 200 5108. You can also pay through your online banking using the sort code 40-05-30 and account number 13845095 using your EDF Energy account number as the reference.

    • 0333 200 5100
    • Click here to be redirected
    • customer_correspondence@edfenergy.com
    • FreepostEDF EnergyPlymouth
  2. Change your details in MyAccount. We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.

  3. www.edfenergy.com › help-support › faqWhat is MyAccount? | EDF

    Here's a few things you can do when you sign up and log in: Check your balance at any time; Top online; Set auto top-ups; Change your low-balance alerts; View your top-up history; See your annual statements Get access to your Energy Hub, where you can see your energy trends and get personalised energy-saving tips

  4. Aug 3, 2022 · You can ring the EDF Customer Service Team on 0333 200 5100. This line is open Monday to Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to 2 p.m. You can also contact the EDF Energy Complaints Team via WhatsApp on 07480 802 942 or by sending a text message to 07481 341 928.

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  6. Aug 3, 2022 · EDF Energy Trustpilot reviews are generally positive with 79% of 29,355 reviews rating EDF as either ‘Excellent’ or ‘Good’. This is compared to around 17% of customers who rated EDF as ‘Poor’. Overall, EDF Energy is rated 4.1/5. We discuss the customer reviews more in depth on our EDF Energy reviews page.

  7. Nov 30, 2023 · Customer Service Opening Times. Understanding the operating hours of EDF Energy’s customer service is crucial for timely and effective communication. Here are the general opening times for EDF customer service: General Enquiries: Monday to Friday from 8 a.m. to 6 p.m., and Saturdays from 8 a.m. to 2 p.m.

  8. Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman. 60.1 per 10,000 customers. Average call centre wait time (hours, minutes and seconds) 00:04:02. Average response time to social media messages (hours, minutes and seconds) N/A. Emails responded to within 2 days. 91.9%.