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  1. Dec 20, 2022 · If you want to pay by debit or credit card, you can log in to MyAccount or call the EDF customer service number on 0333 200 5108. You can also pay through your online banking using the sort code 40-05-30 and account number 13845095 using your EDF Energy account number as the reference.

  2. www.edfenergy.com › help-support › faqWhat is MyAccount? | EDF

    Here's a few things you can do when you sign up and log in: Check your balance at any time; Top online; Set auto top-ups; Change your low-balance alerts; View your top-up history; See your annual statements Get access to your Energy Hub, where you can see your energy trends and get personalised energy-saving tips

  3. We've given you the answer for account numbers starting with '67' – this is our most common type of account. You can find your account number in MyAccount and on your EDF bills, email and letters. I haven't set up MyAccount yet. It's super quick and easy to set up MyAccount: Go to MyAccount; Enter your email address and click 'Login'

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  5. Aug 3, 2022 · You can ring the EDF Customer Service Team on 0333 200 5100. This line is open Monday to Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to 2 p.m. You can also contact the EDF Energy Complaints Team via WhatsApp on 07480 802 942 or by sending a text message to 07481 341 928.

  6. Nov 30, 2023 · Customer Service Opening Times. Understanding the operating hours of EDF Energy’s customer service is crucial for timely and effective communication. Here are the general opening times for EDF customer service: General Enquiries: Monday to Friday from 8 a.m. to 6 p.m., and Saturdays from 8 a.m. to 2 p.m.

  7. Aug 3, 2022 · EDF Energy customers with complaints can call the supplier on 0333 200 5100. Lines are open Monday to Friday from 8am to 8pm and on Saturdays from 8am to 2pm. If you prefer to have your complaint in writing, you can send a complaint letter to EDF at the following address: FREEPOST. EDF Energy. Plymouth.

  8. Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman. 60.1 per 10,000 customers. Average call centre wait time (hours, minutes and seconds) 00:04:02. Average response time to social media messages (hours, minutes and seconds) N/A. Emails responded to within 2 days. 91.9%.

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