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  1. Dec 20, 2022 · I want to make a complaint. If for any reason, you might want to complain about something to EDF, there are a few different ways you can get in contact: Call: 0333 200 5101. Email: complaintresolution@edfenergy.com. Text: 07481341928. WhatsApp: 07480802942. he EDF live chat.

  2. We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount , and on your EDF bills, emails and letters. My account number starts with '67'

  3. Aug 3, 2022 · You can ring the EDF Customer Service Team on 0333 200 5100. This line is open Monday to Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to 2 p.m. You can also contact the EDF Energy Complaints Team via WhatsApp on 07480 802 942 or by sending a text message to 07481 341 928.

  4. www.edfenergy.com › help-support › faqWhat is MyAccount? | EDF

    Here's a few things you can do when you sign up and log in: Check your balance at any time; Top online; Set auto top-ups; Change your low-balance alerts; View your top-up history; See your annual statements Get access to your Energy Hub, where you can see your energy trends and get personalised energy-saving tips

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  6. Nov 30, 2023 · 0333 008 7000. Or use live chat on EDF website. Lost or Damaged Electricity Key or Gas Card. 0333 200 5110. Alternative is using EDF live chat service. Paying Bills/Topping Up. 0333 200 5108. Options for debit/credit card payments. These numbers cater to a range of needs, from general inquiries and meter readings to specific concerns like ...

  7. Aug 3, 2022 · EDF Energy customers with complaints can call the supplier on 0333 200 5100. Lines are open Monday to Friday from 8am to 8pm and on Saturdays from 8am to 2pm. If you prefer to have your complaint in writing, you can send a complaint letter to EDF at the following address: FREEPOST. EDF Energy. Plymouth.

  8. Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman. 60.1 per 10,000 customers. Average call centre wait time (hours, minutes and seconds) 00:04:02. Average response time to social media messages (hours, minutes and seconds) N/A. Emails responded to within 2 days. 91.9%.