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  1. How to Contact EDF Customer Service in an Emergency. Sometimes you have an emergency related to your energy service, so it's important to know who to call when there's a problem like a gas leak or a power cut. Call the National Gas Emergency Services line at 0800 111 999. If you're experiencing a power cut, call 105 services.

  2. Questions and answers about EDF for SMEs. Here we have compiled answers to the questions we most commonly hear at EDF. We hope you find them to be useful. Understanding your bill. Price changes for your business. Tariffs, contracts and account management. Making changes to your details. Moving to a new premises. Managing your account.

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  4. The cost of your energy – set by your tariff rates. Your tariff has two types of rates: Unit rate – this tells you how much you pay for every kWh of electricity and gas you use. Standing charge – this is the small daily charge you pay for your electricity and gas supply. Even if you don’t use any energy, you still need to pay the ...

  5. Aug 20, 2021 · EDF customer service. According to customers, EDF Energy’s customer service can be hit and miss, depending on who you talk to, but most reviews show the customer service in a positive light. Customers are impressed with how quickly they’re able to contact the EDF customer service team, especially through the live chat feature on their website.

  6. Mar 04, 2022 · At the time of writing, the overall EDF Energy review score stands at 4.1 out of 5 from 28,699 EDF Energy customers. Many reviews left on Trustpilot heap praise on EDf for its efficient customer service, but they also make mention to EDF billing problems where the supplier has got things wrong with the bills sent out.

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  7. Write: FREEPOST: EDF CUSTOMER CORRESPONDENCE Visit one of our offices: If it’s more convenient you can visit any of EDF’s customer service offices, where staff are trained in dealing with customer enquiries and issues. If you’d like to pop by in person, visit or call 0333 200 5100 to find the address of your nearest office.