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Apr 18, 2024 · What is an HDI certification? An HDI certification is a type of certification used by those in technical support roles, which might include technical customer service or desktop support, sometimes referred to as the help desk. HDI is the name of the organization that offers these certifications, and at one point HDI stood for help desk institute.
From level 1 to more advanced-tier help desk and service desk technicians, and even help desk managers and directors, HDI service desk training culminates in industry-recognized certification and reflects the level of knowledge required for specific roles.
At HDI, we offer comprehensive IT support and service desk training programs that will aid you in preparing for the certification exam. Our training course helps you build your knowledge and skills and align them with the high standards set by HDI’s certification program.
Designed to equip your entire service and support team with the conceptual knowledge and practical skills to provide the highest level of customer support on every contact, HDI's extensive catalog of help desk training and service desk training includes dozens of role- and topic based courses.
Dec 16, 2022 · December 16, 2022 Michael James. What does hdi stand for? Highly Developed Infrastructure (HDI) certification is becoming an increasingly important factor for businesses of all sizes to consider.
HDI Desktop Support Technician (HDI-DST) Certification. HDI Desktop Support Technician (HDI-DST) training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
Dec 16, 2022 · A type of certification used by those in technical support roles, such as technical customer service or desktop support, also known as the help desk, is the HDI certification. The company that offers these certifications is called HDI, and at one point, HDI stood for help desk institute.
