Search results
What can I do if I'm having trouble paying my bill? You can request a credit extension agreement which allows you more time to pay if you meet the eligibility requirements. To inquire about an extension, call Cleco customer service at 1-800-622-6537 or visit one of our customer service offices.
Send us an email at help@aep.com or call us at (800) 672-2231. More info: AEPOhio.com/account/bills. Absolutely. If you have any questions about your bill or are having trouble paying it, we’re here to work with you. We provide a variety of payment options…
People also ask
What happens if I don't pay my electricity bill?
What can I do if I'm struggling to pay my energy bill?
How do I get help with bills I can't pay?
How do I know if my utility bill is canceled?
- Overview
- Contacting the Utility Company
- Launching an Investigation
- Suing in Small Claims Court
Generally, utility companies are fair and your bill won't come as a shock – but mistakes happen. Your meter might have been read incorrectly, a number was transposed due to a clerical error, or maybe your meter is no longer accurate. If you receive an electric bill that seems wildly exorbitant, you can dispute the excess amount. While the company i...
Before you call the utility company, read the bill to make sure you understand it.
Speak to a utility company customer service representative.
Get information together such as your account number and previous bills, and then call the utility company.
Before you call, make sure you have all the information you'll need, including your current bill, past bills, and any canceled checks or bank statements showing payments.
It might help to call the company when they are least busy, such as on a Friday morning. In contrast, Mondays and the days after holidays typically are the busiest.
When you reach a representative, write down his name and the date and time you called for your records. Take notes during the conversation.
Contact your state's public utilities commission.
Each state has a public utilities commission that is responsible for regulating and monitoring the performance of the state's utility companies.
Typically the commission will make an informal investigation. If you aren't satisfied with the outcome of the investigation, you can file a formal complaint.
The commission may conduct further tests to verify the meter's accuracy. For example, the Maryland Public Service Commission's Engineering Division can run what's known as a referee test. A Commission representative and a utility representative test your meter together.
Work with an advocate from the National Association of State Utility Consumer Advocates.
NASUCA provides professional consumer advocates to help you investigate and resolve a utility complaint.
Most states have claim forms you can fill out to open a claim in small claims court.
Small claims courts are simple and inexpensive, and are designed for you to have a judge hear a small claim without needing an attorney or extensive knowledge of legal procedures.
You must have the full business name and appropriate address for the utility company to fill out this form.
Each state has maximum limits for the amount of money your claim is worth, usually a few thousand dollars. In most cases your utility dispute probably would fall under that limit.
Some small claims courts require you to include documents such as past utility bills as exhibits to your claim.
Include all required information on your claim form and sign it in the presence of a notary, if required.
- 99.7K
If you're falling behind with your energy bills, and finding yourself struggling to pay, the best thing to do is contact your supplier as soon as possible. Under rules from regulator Ofgem, your supplier has to help you – usually by negotiating a payment plan that you can afford.
Feb 20, 2024 · Prioritize your bills. First, protect the essentials. These include shelter, food, heat, lights, transportation and whatever else you need to be able to work, such as child care and phone service ...
How can I lower my energy costs? How do I start or stop service? When will my power be restored? I'm having trouble paying my bill. What can I do? I need help with My Account. Questions By Topic
Jan 14, 2021 · People that are struggling financially to pay their power bill may qualify for up to $1,000 in financial assistance towards their energy bill under the Low-Income Home Energy Assistance Program ...
