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   What if my McAfee product subscription has expired?

   • You see unexpected alerts that your McAfee product subscription has expired, or is about to expire. NOTE: Choose the appropriate solution option below based on the alert that you receive, and follow the steps. If the problem continues, contact Customer Service.

   McAfee KB - You see an alert that your subscription has expired

   www.mcafee.com/support/?page=shell&shell=article-view&articleId=TS101424&sf270238646=1

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   Why is my McAfee software not working?

   • Leftover files from previous McAfee software installations can sometimes cause problems when you install new versions. Remove these remnants using the steps below, then run the installer again. Click on each section to expand. If you still have the issue after you restart your computer, contact McAfee Customer Service.

   McAfee KB - Unable to install McAfee windows product: File is missing

   www.mcafee.com/support/?page=shell&shell=article-view&locale=en-US&articleId=TS102533

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   Why is my McAfee activation code not working?

   • This issue can happen if you've previously tried to redeem or use your activation code on a fake McAfee website. There are many fake websites on the internet that claim to offer McAfee Customer Service. If you visited one of these websites by mistake and typed in your activation code, the cybercriminals running that website might have obtained it.

   McAfee KB - You see "Key already in use" when you try to activate a

   www.mcafee.com/support/?page=shell&shell=article-view&articleId=TS102980

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   How do I troubleshoot a McAfee issue?

   • Contact McAfee Customer Service and provide the log files to them to help them troubleshoot the issue. You aren't able to examine the log files yourself. These sections describe the recommended steps for troubleshooting specific issues using the McLogCollect tool. Click to expand the relevant topic for your issue:

   How to collect logs for McAfee Windows security products

   www.mcafee.com/support/?page=shell&shell=article-view&articleId=TS101980

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2. www.mcafee.com › supportMcAfee KB - How to activate a McAfee product subscription ...

   www.mcafee.com › support

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   Use this article if: You purchased your McAfee software in store, and have a physical product card or eCard with a 25-digit product key (also known as an activation code). NOTE: If you have a problem redeeming your product key, contact Customer Service .

3. www.mcafee.com › activate-product-keyActivate your McAfee Product Subscription | McAfee

   www.mcafee.com › activate-product-key

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   1. Click mcafee.com/activate to redeem your product key. 2. Enter the unique activation code found on your Retail Card or eCard.. 3. Follow our onscreen steps to download and install your security app.

4. www.mcafee.com › supportMcAfee KB - You see "Key already in use" when you try to ...

   www.mcafee.com › support

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   Document ID: 000001892. When you try to activate your McAfee subscription, activation fails and you see the following error message: Key already in use. NOTE: You must always activate your McAfee product at: https://www.mcafee.com/activate. Connect with McAfee Customer Service for support. Contact Customer Service if you see this message.

5. www.mcafee.com › supportMcAfee KB - You see an alert that your subscription has expired

   www.mcafee.com › support

   • Cached

   Document ID: 000001625. Use this article if: You see unexpected alerts that your McAfee product subscription has expired, or is about to expire. NOTE: Choose the appropriate solution option below based on the alert that you receive, and follow the steps. If the problem continues, contact Customer Service.

6. forums.mcafee.com › t5 › General-DiscussionsMcAfee Support Community - Re: Activation code issues ...

   forums.mcafee.com › t5 › General-Discussions

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   Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: Get helpful solutions from McAfee experts. Stay connected to product conversations that matter to you. Participate in product groups led by McAfee employees. Join the Community

7. www.mcafee.com › supportMcAfee KB - McAfee update issues on Windows

   www.mcafee.com › support

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   When you try to update your McAfee security software on Windows, the update fails and you see either the error message, or one of the symptoms shown below. McAfee cannot update your software. Please check your internet connection. If the problem continues, please contact Customer Service.

8. www.mcafee.com › activate-product-keyActivate your McAfee Product Subscription | McAfee

   www.mcafee.com › activate-product-key

   • Cached

   1. Click mcafee.com/activate to redeem your product key. 2. Enter the unique activation code found on your Retail Card or eCard.. 3. Follow our onscreen steps to download and install your security app.