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  1. An email came from: customer.relations@lufthansa.com - that seems legit. Also in the subject of the email was the number of my Feedback case = the EU261 claim for canceled flight and long layover. Asking for ID Proof (passport or Driving Licence) and IBAN bank number.

  2. How can I tell if a Lufthansa email is a scam? After months of no follow up on compensation for delayed baggage on a flight, I get an email from the customer relations email address saying that they will give me a payment of X euros "without prejudice".

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  4. The customer service line asks to submit a feedback and email their customer service email. I’ve done both numerous times but have not received any correspondence back from Lufthansa. I’m all out of options short of taking legal action.

  5. 4 days ago · How Do I Contact Lufthansa With a Complaint? Here are the best ways to reach Lufthansa: Lufthansa Complaints Email. An official Lufthansa complaints email doesn’t exist, or at least it isn’t published. Instead of email, use the appropriate Lufthansa complaints form online.

  6. May 27, 2021 · Don't ask for a refund from Lufthansa - It's a SCAM. Lufthansa's website currently advertises that you can get a refund on flights booked before May15th. Which applied in my case. 5 days after cancelled my travel on the LH site I get a document emailed with no contact information stating that they applied a 76% cancellation fee on my flight (no ...

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  7. May 5, 2024 · I recently had a very bad experience with Lufthansa. I wrote to the top. My email was get but did not have any reaction. My original letter follows. What would be your advice? To whom should I send this letter?

  8. Aug 7, 2021 · I would try for an email statement or something from Luthansa indicating payment. Did you have any email statements from ASAP? If you have statements supporting your story, then I would file a fraud claim with the credit card company.