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    • How do I contact Lufthansa customer service?

      • Please only use channels listed on for making contact, and enter your details only on Always access the website manually by typing in your browser’s address bar, and do not follow any link that has not been made available by Lufthansa.
  1. Contact options. You can contact us if you require our personal assistance with your flight booking. We will be happy to help you with your enquiry. Currently, fraudulent fake pages with purported Lufthansa contacts can be found on the Internet using the standard search engines. These aim to access the (personal) details of our customers.

  2. Please also state your 13-digit ticket number (220-XXXXXXXXXX), your 6-digit booking code (e.g., YX12AB), and if you have a query about an existing feedback, your 8-digit feedback ID (e.g., 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g., FRALH12345). Please do not send us any ...

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  4. Get in touch: Europe, Asia & Africa +49 40 5070 4308 AOG AST® Teams Our dedicated Airline Support Teams provide Aircraft On Ground AOG services on-site Get in touch +49 69 696 141880 or +49 69 696 141881 Search Home AOG Aircraft on Ground Airline Support Teams AOG Material Desk

  5. Sep 06, 2012 · I was able to get e-ticket numbers from United site. But since it is really a Lufthansa flight (sold under United name) I still couldn't get seats. But, I was able to see the Lufthansa conf number! Next I called Lufthansa, gave them the number, they saw all the flights/passengers in their system and they happily and easily assigned seats. I ...

  6. Aug 12, 2020 · It is the case of Ellen R., as well: “ on Facebook is a huge scam! They take your money but don’t send you the products you paid for!”, said Ellen in a message to Scam Detector. “They said they received my order and will respond in 24 hours, which they didn’t. I paid by credit card. I have seen too late that many people ...

  7. Enter your mobile phone number here so that we can send you your verification code by text. Once you have confirmed your number, this will be registered as your preferred mobile phone number for using two-factor authentication.