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Hi, just received a very similar email about my Feedback case being resolved. An email came from: customer.relations@lufthansa.com - that seems legit. Also in the subject of the email was the number of my Feedback case = the EU261 claim for canceled flight and long layover. Asking for ID Proof (passport or Driving Licence) and IBAN bank number.
How can I tell if a Lufthansa email is a scam? After months of no follow up on compensation for delayed baggage on a flight, I get an email from the customer relations email address saying that they will give me a payment of X euros "without prejudice". They asked for my bank details, IBAN, and address. How can I be absolutely certain this is real?
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Oct 12, 2015 · Free 30-day trial. Lufthansa, Europe’s largest airline, warns its frequent flyers about phishing emails with built-in links to a website where they are asked to enter access details for their email inbox, online bank account, Miles & More member account and more. “The requested data is often backed up with the implementation of supposed ...
Yeah, the whole process is super scammy feeling. This is really how they are processing compensation, and it is a perfect target for actual scammers. I called my bank before giving them this information, even though I trusted that it was actually Lufthansa. They confirmed that it's really no big deal to submit the IBAN number as even if it is a ...
Apr 30, 2024 · Lufthansa Complaints Phone Number. In instances where only a phone call will do, you can contact Lufthansa’s 24-hour customer service line at +44 371 641 0401 in the UK and 1-800-645-3880 in the USA. Check their website for other country options.
Apr 19, 2024 · Hang up if you suspect a scam. 2. Verify their identity before providing any information. Ask for their name and extension, hang up, and call the company/agency back using their official number. 3. Silence unknown callers on your smartphone so they go straight to voicemail (check your settings for this option). 4.
Please also state your 13-digit ticket number (220-XXXXXXXXXX), your six-digit booking code (e.g. YX12AB), and if you have a query about an existing feedback report, your eight-digit feedback ID (e.g. 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g. FRALH12345). Please do not ...
