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An email came from: customer.relations@lufthansa.com - that seems legit. Also in the subject of the email was the number of my Feedback case = the EU261 claim for canceled flight and long layover. Asking for ID Proof (passport or Driving Licence) and IBAN bank number.
I got an email from Lufthansa within minutes that all of my flights had been cancelled. I spent a couple of hours on hold for the ACTUAL Lufthansa customer service last night, and they were able to restore the flights and seats.
Call their official phone number from the website (not the number in the email) and confirm
Oct 12, 2015 · Lufthansa urges users to delete phishing emails without opening them and never click on any link or open any attachment. The company recommends flyers change passwords to member accounts, as their computers might be infected with viruses and Trojans.
Jun 1, 2022 · The ownership is private, not a good thing, but not actual proof of a scam either. Lufthansa’s website lists a customer service number. 1-800-645-3880. Enlist their help.
Aug 2, 2024 · Instead of email, use the appropriate Lufthansa complaints form online. The 2 most common ones relate to flight interruptions and baggage irregularities. Lufthansa Complaints Phone Number. In instances where only a phone call will do, you can contact Lufthansa’s 24-hour customer service line at +44 371 641 0401 in the UK and 1-800-645-3880 in ...
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