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An email came from: customer.relations@lufthansa.com - that seems legit. Also in the subject of the email was the number of my Feedback case = the EU261 claim for canceled flight and long layover. Asking for ID Proof (passport or Driving Licence) and IBAN bank number.
Lufthansa Technik has signed a seven-year contract with SmartLynx Airlines, the leading ACMI (Aircraft, Crew, Maintenance and Insurance), cargo and charter services provider, to provide Total Component Support (TCS) for their entire fleet. The recently signed contract covers more than 60 aircraft, including 53 Airbus A320s, ten A330s and four ...
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How can I tell if a Lufthansa email is a scam? After months of no follow up on compensation for delayed baggage on a flight, I get an email from the customer relations email address saying that they will give me a payment of X euros "without prejudice". They asked for my bank details, IBAN, and address. How can I be absolutely certain this is real?
When contacting us via telephone, you can reach us at +1 (516) 738-4422, please be sure to include the following information: Text telephone for hearing impaired (TTY): Please dial 711 and then 800 645 3880 for relaying to the TRS. your first and last name. your daytime telephone number. your e-mail address.
The Lufthansa Customer Service Plan is another step to reach this goal. It has been developed in accordance with Department of Transportation (the “DOT”) regulations for the departure or arrival of international flights at covered U.S. airports. Lufthansa’s Customer Service Plan reflects our commitment to treat our customers in a fair ...
With our exclusive Total Component Maintenance (TCM) service, you choose a comprehensive closed-loop component repair and overhaul service for selected parts or complete aircraft – with the cost limit of a per-flight-hour-payment. Repairs and overhauls as well as modifications are all performed directly at our facilities or on our behalf in ...
May 11, 2023 · The TCS (Total Component Support) agreement includes services such as spare parts pooling and MRO for the required components. SmartLynx Airlines will see short and fast transport paths within Lufthansa Technik’s global supply chain, including Aircraft On Ground (AOG) support for time-critical components.
