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  1. At Edward Jones, we view your statement as an essential information source for your decision-making. The easier it is for you to understand your statement, the more empowered you’ll be to make decisions for your future. The content in this guide provides an overview of what is commonly found on client statements.

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  2. Edward Jones Online Access FAQs (Frequently Asked Questions) Q. Can I view information about all of my accounts? A. Using this site you will have access to any accounts in which you have an ownership interest (i.e., same Social Insurance Number as the account number used to enroll).

  3. Online Access allows you to view, track and explore your financial accounts and goals anytime from your desktop or mobile device. Click a topic below for detailed, step-by-step instructions. If you have any questions, please contact your Edward Jones team.

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  4. Find electronic documents and Online Access disclosures that may apply to your Edward Jones accounts. A summary of the documents we deliver electronically to Online Access and your options for receiving paper copies in the mail.

  5. Online Access glossary. Account -- The nickname assigned to each of your accounts based on the account classification (by default). Access the User Options - Change Account Nicknames feature to create your own account nicknames.

  6. If you need immediate assistance because you can't access your account (s), forgot your User ID or password, or for some other technical issue, call Edward Jones Online Support at (866) 788-4880. Hours of operation are: Regular Hours. Monday – Friday: 8 a.m. – 9 p.m. ET. Saturday: 9 a.m. – 5 p.m. ET. Sunday: Closed. Tax Season Expanded Hours.

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  8. The total account value displays on the first page of your statement and shows the account value for the current statement period, one month ago, one year ago, three years ago and five years ago. The line graph is an optional section that illustrates your account value over time.