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Hotels.com

4.50 average rating based on 168,811 reviews

  • FeefoApr 24, 2019
    Not always easy to find the hotel near the location wanted. I would love to be able to put in zip-code and then sort by distance from center of zip. Read more
  • TrustpilotAug 17, 2019
    Booked a hotel for 8-17/8-18 to myrtle beach sc. Got 4 1/2 hours away from home to hotel to find out they SWITCHED the booking from the 8/18-8/19 and couldnt find us a room anywhere that looked like you wouldnt bring home bedbugs and other unexpected vistorsand also wanted us to pay 100 or more than... Read more
  • ViewpointsSep 13, 2018
    I booked three rooms with Hotel.com at the Trapp Family Inn in San Jose costa Rica. After checking in we found all three rooms infested with insects. We immediately checked out and checked in at the Holiday Inn. Called Hotels.com a few hours later, explained the situation and asked for a full... Read more
  • Review CentreSep 5, 2017
    After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and... Read more
  • ResellerRatingsJul 5, 2019
    Never experienced such a retarded customer service . They said u cant apply a gift card and use a credit card at the same time . Horrible service . Never use their stupid app or website again . Read more
  • Ciao UkAug 8, 2014
    Do not use! We booked a hotel on June 20th and were debited that day. When we Checked out on Sunday 2nd August we' found hotels.com had taken our money but not paid ther hotel. We called hotels.com. They said the hotel had made a mistake and we would get an e mail and a refund from the hotel. We... Read more
  • Mr. RebatesAug 20, 2019
    A near perfect score for Hotels.com! If you travel a lot, it is a must to click on Hotels.com through Mr. Rebates. Getting 5% cashback is almost too good to be true. You usually spend around $100-$200 for a night so you are always getting a lot of money back. What I love about hotels.com is they... Read more