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Hotels.com

4.50 average rating based on 168,422 reviews

  • FeefoApr 24, 2019
    Not always easy to find the hotel near the location wanted. I would love to be able to put in zip-code and then sort by distance from center of zip. Read more
  • TrustpilotMay 18, 2019
    HOTELS. COM providing wrong and misleading information to potential customers!! COPTHORNE-SLOUGH is The dirtiest hotel I have ever stayed in my life, supported by fake pictures and fake reviews from not existing customers from Canada??\nAbsolutely outdated facility! Restaurant closes at 9 PM ???... Read more
  • ViewpointsSep 13, 2018
    I booked three rooms with Hotel.com at the Trapp Family Inn in San Jose costa Rica. After checking in we found all three rooms infested with insects. We immediately checked out and checked in at the Holiday Inn. Called Hotels.com a few hours later, explained the situation and asked for a full... Read more
  • Review CentreSep 5, 2017
    After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and... Read more
  • ResellerRatingsApr 13, 2019
    When calling the hotel to let them know we were going to be a little late they informed us that we did not have a room at all and that hotels.com should never have booked the room. After being on the phone for 45 minutes and our vacation being ruined they tried to give me a $75 credit for my next... Read more
  • Ciao UkAug 8, 2014
    Do not use! We booked a hotel on June 20th and were debited that day. When we Checked out on Sunday 2nd August we' found hotels.com had taken our money but not paid ther hotel. We called hotels.com. They said the hotel had made a mistake and we would get an e mail and a refund from the hotel. We... Read more
  • Mr. RebatesMay 21, 2019
    A near perfect score for Hotels.com! If you travel a lot, it is a must to click on Hotels.com through Mr. Rebates. Getting 5% cashback is almost too good to be true. You usually spend around $100-$200 for a night so you are always getting a lot of money back. What I love about hotels.com is they... Read more