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4.00 average rating based on 8,053 reviews

  • TrustpilotNov 4, 2019
    The train I booked through Trainline was cancelled because of inclement weather. The first response to my claim was terrible / totally unacceptable. BUT after I pursued the claim through a second email, the response from Regi Anusha was excellent, a great example of 'customer recovery' - well... Read more
  • Review CentreJun 12, 2014
    I wasnt sure what department to cleck on to i.e 1 2 or 3 but chose 1 and the advisor was very helpful and gave all the info I needed and suggested he e mailed me the details… Read Full Review Read more
  • Ciao UkFeb 7, 2007
    I have been using thetrainline for quite a while since I work in another city and travel frequently during weekend. But as it introduced charging fees for credit card booking, I switched to virgin. But still most time I check tickets on thetrainline. Generally speaking, apart of credit card... Read more
  • 15, 2019
    "I booked the wrong tickets for one day and meant to book them for the following day. This was admittedly my own fault, so I rang customer services in an attempt to change them. His efforts to get my refund and rebook the tickets for the right day were appreciated, however, the lack of decent... Read more