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4.00 average rating based on 6,804 reviews

  • TrustpilotMay 15, 2019
    I deal with the company a lot, I have their app, I use it for UK and i some other countries on occasions, but mostly UK. Easy to use, and with introduction of mobile barcode tickets, huge help of not having to line up at paddington and stressing about printing out the tickets. Whenever I had... Read more
  • Review CentreJun 12, 2014
    I wasnt sure what department to cleck on to i.e 1 2 or 3 but chose 1 and the advisor was very helpful and gave all the info I needed and suggested he e mailed me the details… Read Full Review Read more
  • Ciao UkFeb 7, 2007
    I have been using thetrainline for quite a while since I work in another city and travel frequently during weekend. But as it introduced charging fees for credit card booking, I switched to virgin. But still most time I check tickets on thetrainline. Generally speaking, apart of credit card... Read more
  • 15, 2019
    "I booked the wrong tickets for one day and meant to book them for the following day. This was admittedly my own fault, so I rang customer services in an attempt to change them. His efforts to get my refund and rebook the tickets for the right day were appreciated, however, the lack of decent... Read more