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Hotels.com

4.50 average rating based on 170,262 reviews

  • FeefoMar 22, 2020
    I like the fact that they offer different options. The only thing that I don't like is that the prices change too much. I can usually find something in my spending range, at a property that I like, but the check-in/check-out times don't give you a full day of stay. Read more
  • TrustpilotMay 30, 2020
    Hotels.com. do you ever read what some of your customers say, the service you have given to me is disgraceful. Having read some other comments it is clear that you are a money grabbing Buch of cowboys and along with The BBC I really hope you go out of business. Your CEO should take a look at what he... Read more
  • ViewpointsSep 13, 2018
    I booked three rooms with Hotel.com at the Trapp Family Inn in San Jose costa Rica. After checking in we found all three rooms infested with insects. We immediately checked out and checked in at the Holiday Inn. Called Hotels.com a few hours later, explained the situation and asked for a full... Read more
  • Review CentreSep 5, 2017
    After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and... Read more
  • ResellerRatingsMay 21, 2020
    Booked a hotel for March 21st. The Hotel ended up closing due to Covid 19. Contacted hotels.com for refund and was advised I would hear from them within 30 days. I waited and after no response I called. I called hotels.com and was told that the claim had been escalated to billing and that I would... Read more
  • Ciao UkAug 8, 2014
    Do not use! We booked a hotel on June 20th and were debited that day. When we Checked out on Sunday 2nd August we' found hotels.com had taken our money but not paid ther hotel. We called hotels.com. They said the hotel had made a mistake and we would get an e mail and a refund from the hotel. We... Read more
  • Mr. RebatesJun 2, 2020
    A near perfect score for Hotels.com! If you travel a lot, it is a must to click on Hotels.com through Mr. Rebates. Getting 5% cashback is almost too good to be true. You usually spend around $100-$200 for a night so you are always getting a lot of money back. What I love about hotels.com is they... Read more