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VRBO - Part of the HomeAway Family

4.00 average rating based on 83,925 reviews

  • TrustpilotJun 15, 2019
    You need to give a way to get in touch with VRBO customer service. The VRBO is a good site. A little difficult to navigate sometimes. I did try to find anywhere on the site a way to contact VRBO directly about one of the contracts (having to do with changing credit card information) and literally... Read more
  • ViewpointsMay 30, 2013
    I lost $445 because of deceptive business practices by an owner. FIND ANOTHER SITE TO LOCATE VACATION RENTALS!! They don't allow negative reviews to be posted regarding business practices. Read more
  • Ciao UkApr 21, 2007
    I used VRBO for a trip to Hawaii recently and discovered it isn't all its cracked up to be. Two things really stood out - 1) owner sets refund policy. This might seem reasonable, but VRBO provides no (zero, zip, nada) recourse in the event an owner has completely misrepresnted their property. If... Read more
  • ResellerRatingsJan 20, 2015
    After using them few times and having a good experience with property I would recommend them. My recent experience was not pleasant and owner did not return security VRBO said they would help as go between with owner. After sending our complaint had to continue to call and email them only to find... Read more