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    • 4.5 average rating based on 171277 reviews
    • Feefo Mar 29, 2021 Web site works well. Sometimes the map features aren't great but for the most part quickly gets you a good hotel at the right price at the right place. Read more
    • Trustpilot May 1, 2021 Cancelled due to covid even within cancelation period ..won’t pay back full amount no reason then ignore you totally unexceptable Read more
    • Viewpoints Sep 13, 2018 I booked three rooms with Hotel.com at the Trapp Family Inn in San Jose costa Rica. After checking in we found all three rooms infested with insects. We immediately checked out and checked in at the Holiday Inn. Called Hotels.com a few hours later, explained the situation and asked for a full... Read more
    • Review Centre Sep 5, 2017 After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and... Read more
    • Ciao Uk Aug 8, 2014 Do not use! We booked a hotel on June 20th and were debited that day. When we Checked out on Sunday 2nd August we' found hotels.com had taken our money but not paid ther hotel. We called hotels.com. They said the hotel had made a mistake and we would get an e mail and a refund from the hotel. We... Read more
    • Mr. Rebates May 11, 2021 A near perfect score for Hotels.com! If you travel a lot, it is a must to click on Hotels.com through Mr. Rebates. Getting 5% cashback is almost too good to be true. You usually spend around $100-$200 for a night so you are always getting a lot of money back. What I love about hotels.com is they... Read more