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Hotels.com

4.50 average rating based on 169,020 reviews

  • FeefoOct 6, 2019
    First time and easy to use Read more
  • TrustpilotOct 5, 2019
    Had. No option but to give them 1 star they don’t actually deserve any.\nI have used this company before and had no issues, however on this occasion I have had more than one issue that I have tried to sort out. As reported the support staff are unprofessional and complete liars. I have had no... Read more
  • ViewpointsSep 13, 2018
    I booked three rooms with Hotel.com at the Trapp Family Inn in San Jose costa Rica. After checking in we found all three rooms infested with insects. We immediately checked out and checked in at the Holiday Inn. Called Hotels.com a few hours later, explained the situation and asked for a full... Read more
  • Review CentreSep 5, 2017
    After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and... Read more
  • ResellerRatingsSep 11, 2019
    No way to contact this slime company. Avoid. Everyone loses by doing business with this type of unresponsive company. Even the number they gave Discover Card customer service for complaints is a phony. Here, try it yourself. 1 888 734 8503 Read more
  • Ciao UkAug 8, 2014
    Do not use! We booked a hotel on June 20th and were debited that day. When we Checked out on Sunday 2nd August we' found hotels.com had taken our money but not paid ther hotel. We called hotels.com. They said the hotel had made a mistake and we would get an e mail and a refund from the hotel. We... Read more
  • Mr. RebatesOct 8, 2019
    A near perfect score for Hotels.com! If you travel a lot, it is a must to click on Hotels.com through Mr. Rebates. Getting 5% cashback is almost too good to be true. You usually spend around $100-$200 for a night so you are always getting a lot of money back. What I love about hotels.com is they... Read more