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4.50 average rating based on 22,578 reviews

  • BizrateApr 30, 2016
    Appreciate prompt service from REI. Read more
  • TrustpilotJan 23, 2018
    I wanted to try some women's mountaineering boots so I went to the store at Lafayette St. thinking that I might find at least something there. Not a single pair. Only men's, but no small sizes. Well, I don't know where to go then if I want to find mountaineering boots... Read more
  • ResellerRatingsApr 5, 2019
    REI has a draconian returns policy. YOU PAY FULL POSTAGE! To try on shoes, pants, shirts... And there's no place on the site to deal with the issues of a return. You have to call, or just wait. I haven't had to pay postage on a returned clothing item from an online store since I can't remember. Read more