Yahoo Web Search

Hotels.com

4.50 average rating based on 170,462 reviews

  • FeefoMar 22, 2020
    I like the fact that they offer different options. The only thing that I don't like is that the prices change too much. I can usually find something in my spending range, at a property that I like, but the check-in/check-out times don't give you a full day of stay. Read more
  • TrustpilotJul 4, 2020
    Like others, this would be zero or worse. I have been trying for months to get a refund for a COVID cancellation. Kept saying it was the hotels fault, they hotel told me several times they have authorised cash refund. Told verbally on 11/5 after 3 weeks arguing that I was getting cash refund, asked... Read more
  • ViewpointsSep 13, 2018
    I booked three rooms with Hotel.com at the Trapp Family Inn in San Jose costa Rica. After checking in we found all three rooms infested with insects. We immediately checked out and checked in at the Holiday Inn. Called Hotels.com a few hours later, explained the situation and asked for a full... Read more
  • Review CentreSep 5, 2017
    After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and... Read more
  • ResellerRatingsJun 20, 2020
    I stayed at Zencity at Bordeaux in St. Louis because Hotels.com rated them 4 stars. I was robbed while trying to check in because their front panel to check in was broken and I was distracted trying to contact the hotel (not... actually an Airbnb) and was robbed for my purse and bag right in front... Read more
  • Ciao UkAug 8, 2014
    Do not use! We booked a hotel on June 20th and were debited that day. When we Checked out on Sunday 2nd August we' found hotels.com had taken our money but not paid ther hotel. We called hotels.com. They said the hotel had made a mistake and we would get an e mail and a refund from the hotel. We... Read more
  • Mr. RebatesJul 7, 2020
    A near perfect score for Hotels.com! If you travel a lot, it is a must to click on Hotels.com through Mr. Rebates. Getting 5% cashback is almost too good to be true. You usually spend around $100-$200 for a night so you are always getting a lot of money back. What I love about hotels.com is they... Read more