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Hotels.com

4.50 average rating based on 170,709 reviews

  • FeefoAug 9, 2020
    The customer rep was very professional, answered my questions, did a good job Thank You! Read more
  • TrustpilotAug 8, 2020
    Customer service is garbage. I arrived in Rawlins, WY on August 7 to find that Hotels.com never sent the reservation information to the hotel. Their solution after almost two hours was to refund my money, give me a voucher and tell me “good luck” in finding another hotel. I deleted the voucher email... Read more
  • ViewpointsSep 13, 2018
    I booked three rooms with Hotel.com at the Trapp Family Inn in San Jose costa Rica. After checking in we found all three rooms infested with insects. We immediately checked out and checked in at the Holiday Inn. Called Hotels.com a few hours later, explained the situation and asked for a full... Read more
  • Review CentreSep 5, 2017
    After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and... Read more
  • ResellerRatingsJul 18, 2020
    Won't refund a $30 difference in room price. I was charged by hotels.com $108 and change but recieved bill from hotel next morning for $78 and change. I contacted them and they told me numerous times we have the best negotiated room rates! Read more
  • Ciao UkAug 8, 2014
    Do not use! We booked a hotel on June 20th and were debited that day. When we Checked out on Sunday 2nd August we' found hotels.com had taken our money but not paid ther hotel. We called hotels.com. They said the hotel had made a mistake and we would get an e mail and a refund from the hotel. We... Read more
  • Mr. RebatesAug 11, 2020
    A near perfect score for Hotels.com! If you travel a lot, it is a must to click on Hotels.com through Mr. Rebates. Getting 5% cashback is almost too good to be true. You usually spend around $100-$200 for a night so you are always getting a lot of money back. What I love about hotels.com is they... Read more