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Hotels.com

4.50 average rating based on 170,424 reviews

  • FeefoMar 22, 2020
    I like the fact that they offer different options. The only thing that I don't like is that the prices change too much. I can usually find something in my spending range, at a property that I like, but the check-in/check-out times don't give you a full day of stay. Read more
  • TrustpilotJun 27, 2020
    Couldn't travel as the hotel was closed due to covid. Received 2 emails from hotels.com stating that the hotel was closed and that a refund would be issued within 30 days. Heard nothing and when I contacted CS 6 weeks later, they told me I wouldn't be refunded at all since they didn't receive any... Read more
  • ViewpointsSep 13, 2018
    I booked three rooms with Hotel.com at the Trapp Family Inn in San Jose costa Rica. After checking in we found all three rooms infested with insects. We immediately checked out and checked in at the Holiday Inn. Called Hotels.com a few hours later, explained the situation and asked for a full... Read more
  • Review CentreSep 5, 2017
    After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and... Read more
  • ResellerRatingsMay 28, 2020
    What a shameful bunch of liars Hotels.com are, I wish you had a zero star rating!!! Not an "A"Because of COVID-19, my 20th Anniversary $4175 hotel reservation had to be canceled. Luckily, we had paid for the trip throughout the year, as I am a teacher and it was an around the world trip. My husband... Read more
  • Ciao UkAug 8, 2014
    Do not use! We booked a hotel on June 20th and were debited that day. When we Checked out on Sunday 2nd August we' found hotels.com had taken our money but not paid ther hotel. We called hotels.com. They said the hotel had made a mistake and we would get an e mail and a refund from the hotel. We... Read more
  • Mr. RebatesJun 30, 2020
    A near perfect score for Hotels.com! If you travel a lot, it is a must to click on Hotels.com through Mr. Rebates. Getting 5% cashback is almost too good to be true. You usually spend around $100-$200 for a night so you are always getting a lot of money back. What I love about hotels.com is they... Read more