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4.00 average rating based on 327,979 reviews

  • FeefoMar 21, 2020
    2 Concerns with cancellations with Aeromexico & air canada now willing to try USA - delta & American Airlines — hopefully one WILL COME THRU ? But slow to confirm & give boarding pass . ? Why no firm confirmation when we commit with credit cards & pray you deliver ? Hope u can thank you - Lucio... Read more
  • TrustpilotMay 22, 2020
    We experienced the same abysmal customer service as the other reviewers trying to use airline credits issued due to COVID-19. Travelocity needs to revamp their policies, procedures, and customer service training. We gave up on Travelocity and went straight to American Airlines. They were great!... Read more
  • ViewpointsDec 28, 2018
    Never purchase the car rental insurance policy when you rent your car though travelocity. You will not be properly covered. What a nightmare this has been for me. Purchase rental insurance when you get to the rental counter ONLY!!!! Also be aware that is you do not purchase rental insurance through... Read more
  • ResellerRatingsOct 22, 2018
    I secured a room at Seaside Inn in Clearwater Beach through Travelocity and after driving 10 hours, was told by the hotel that their computers were down and couldn't be checked in. Neither the hotel nor Travelocity offered any assistance. We were left to scramble to find other, more expensive, last... Read more
  • Ciao UkSep 28, 2010
    I think that writing bad reviews for places is a waste of time because it is just a matter of not using their services again and just forgetting about the bad experience. However this time around I feel that travelocity's customer service department truly deserves to be noted. It was the first... Read more