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VRBO - Part of the HomeAway Family

4.50 average rating based on 86,043 reviews

  • TrustpilotJan 20, 2020
    I've had great experience booking with VRBO. I like the app and the website. It's all intuitive and I've come to trust the process.\nBut I've been let down once, when I tried to cancel a reservation and there was no cancellation button on the apartment page. It took hours of my time, over many weeks... Read more
  • ViewpointsMay 30, 2013
    I lost $445 because of deceptive business practices by an owner. FIND ANOTHER SITE TO LOCATE VACATION RENTALS!! They don't allow negative reviews to be posted regarding business practices. Read more
  • Ciao UkApr 21, 2007
    I used VRBO for a trip to Hawaii recently and discovered it isn't all its cracked up to be. Two things really stood out - 1) owner sets refund policy. This might seem reasonable, but VRBO provides no (zero, zip, nada) recourse in the event an owner has completely misrepresnted their property. If... Read more
  • ResellerRatingsJul 9, 2019
    I have used VRBO and Homeaway in the past and had no problems with the rentals. On my latest trip, I learned less than 2 weeks prior to rental that the home was not in the town listed on the website but in a town 25 minutes away. I was unable to reach either VRBO (customer service is a black hole as... Read more