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Hotels.com

4.50 average rating based on 169,085 reviews

  • FeefoOct 20, 2019
    Finding the hotel that suited my needs and booking it was easy. However, options offered (variety of rooms, meal options) was limited, which may be related to the property. Although a discount was offered for booking via the mobile app at the point of payment the discount was refused and a message... Read more
  • TrustpilotOct 19, 2019
    Garbage service. Made me a big problem, the hotel issued a refund but they refuse to process it for me!\n\nThey blocked me and i cannot reach them anymore. I get this automated answer:\n\n\nDear Valued Customer,\n\nThank you for contacting us. This is an unmonitored email address, you will not... Read more
  • ViewpointsSep 13, 2018
    I booked three rooms with Hotel.com at the Trapp Family Inn in San Jose costa Rica. After checking in we found all three rooms infested with insects. We immediately checked out and checked in at the Holiday Inn. Called Hotels.com a few hours later, explained the situation and asked for a full... Read more
  • Review CentreSep 5, 2017
    After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and... Read more
  • ResellerRatingsOct 5, 2019
    Hotels.com is a disgrace. Their support team was useless and (morally and legally) negligent in how hey handled my issue. I used their site twice only because they have a 'Rewards' program that claims to give you 1 in 10 free nights when you make reservations. This functionality did not work on... Read more
  • Ciao UkAug 8, 2014
    Do not use! We booked a hotel on June 20th and were debited that day. When we Checked out on Sunday 2nd August we' found hotels.com had taken our money but not paid ther hotel. We called hotels.com. They said the hotel had made a mistake and we would get an e mail and a refund from the hotel. We... Read more
  • Mr. RebatesOct 22, 2019
    A near perfect score for Hotels.com! If you travel a lot, it is a must to click on Hotels.com through Mr. Rebates. Getting 5% cashback is almost too good to be true. You usually spend around $100-$200 for a night so you are always getting a lot of money back. What I love about hotels.com is they... Read more