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4.50 average rating based on 22,576 reviews

  • BizrateApr 30, 2016
    Appreciate prompt service from REI. Read more
  • TrustpilotMar 26, 2019
    REI makes it impossible to shop online. Their website keeps showing errors like it has been hacked. When you contact their customer service line they tell you it's your fault. Do they want people to spend their money or not? This is not the action of a company that cares about its customer OR about... Read more
  • ResellerRatingsApr 5, 2019
    REI has a draconian returns policy. YOU PAY FULL POSTAGE! To try on shoes, pants, shirts... And there's no place on the site to deal with the issues of a return. You have to call, or just wait. I haven't had to pay postage on a returned clothing item from an online store since I can't remember. Read more