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VRBO - Part of the HomeAway Family

4.50 average rating based on 86,247 reviews

  • TrustpilotApr 28, 2020
    1st--I am not associated in any way to VRBO. I have rented many properties through them. Some I have had to cancel with in the guide-lines of their contract--I usually got my money back in a few days, However, I booked earlier this year & on April 10 .2020 decided to cancel trip. I had a deposit... Read more
  • ViewpointsJul 25, 2018
    VRBO does not help you with disputes you have with the property owners. They also let owners charge cancellation fees that are in conflict with VRBO policy of 100% refund if you cancel 60 days before check in date. Our group cancelled 90 days in advance and the owner held back $250 cancellation fee... Read more
  • Ciao UkApr 21, 2007
    I used VRBO for a trip to Hawaii recently and discovered it isn't all its cracked up to be. Two things really stood out - 1) owner sets refund policy. This might seem reasonable, but VRBO provides no (zero, zip, nada) recourse in the event an owner has completely misrepresnted their property. If... Read more
  • ResellerRatingsJul 9, 2019
    I have used VRBO and Homeaway in the past and had no problems with the rentals. On my latest trip, I learned less than 2 weeks prior to rental that the home was not in the town listed on the website but in a town 25 minutes away. I was unable to reach either VRBO (customer service is a black hole as... Read more