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Hotels.com

4.50 average rating based on 169,179 reviews

  • FeefoNov 10, 2019
    I think the site was well organized, easy to use, and provided a good selection of rooms and hotels. Read more
  • TrustpilotNov 9, 2019
    DO NOT USE. Turned up at hotel twice to find NO booking found. I had already paid hotels.com and was on phone a hour to them. In end they said I had to pay hotel directly and they would refund me. ONE MONTH Later no refund. Been on phone for 4 hours to them. NO refund. Got to take up with credit... Read more
  • ViewpointsSep 13, 2018
    I booked three rooms with Hotel.com at the Trapp Family Inn in San Jose costa Rica. After checking in we found all three rooms infested with insects. We immediately checked out and checked in at the Holiday Inn. Called Hotels.com a few hours later, explained the situation and asked for a full... Read more
  • Review CentreSep 5, 2017
    After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and... Read more
  • ResellerRatingsOct 5, 2019
    Hotels.com is a disgrace. Their support team was useless and (morally and legally) negligent in how hey handled my issue. I used their site twice only because they have a 'Rewards' program that claims to give you 1 in 10 free nights when you make reservations. This functionality did not work on... Read more
  • Ciao UkAug 8, 2014
    Do not use! We booked a hotel on June 20th and were debited that day. When we Checked out on Sunday 2nd August we' found hotels.com had taken our money but not paid ther hotel. We called hotels.com. They said the hotel had made a mistake and we would get an e mail and a refund from the hotel. We... Read more
  • Mr. RebatesNov 12, 2019
    A near perfect score for Hotels.com! If you travel a lot, it is a must to click on Hotels.com through Mr. Rebates. Getting 5% cashback is almost too good to be true. You usually spend around $100-$200 for a night so you are always getting a lot of money back. What I love about hotels.com is they... Read more