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  1. BT Virus Protect guards your identity with a warning system to protect you against email phishing scams, protects your information to keep your computer safe from online attacks, and allows you to browse safely and securely with a simple traffic-light system. It comes with either two or 15 licences, and it's free with all broadband packages.

  2. Fibre is our fibre optic broadband. It uses fibre optic technology to deliver superfast broadband speeds averaging 67Mb which lets you do more online, with everyone online together. This means there's no more battling for bandwidth, even in the busiest home. It's great for downloading or streaming movies, TV shows and music.

  3. Access free BT Wi-Fi. Get unlimited internet access at any of our. 18 million wi-fi hotspots worldwide. Welcome to BT is the essential place for a new customer. Learn how to activate your BT ID, track an order or set up your new BT kit. Get started today.

  4. No, EE TV and Freeview are independent of each other. Freeview is the brand name of the free Digital Terrestrial Television (DTT) channels that are broadcast throughout the UK. How many Freeview channels you'll get also depends on the quality of your aerial. In the terms of your EE TV service it says: "The quality of digital terrestrial TV ...

  5. Help articles for fixing broadband problems. BT Broadband connection problems. I want to improve my Wi-Fi. Fix problems with Complete Wi-Fi. I have a problem with Halo. What do the lights on my BT Hub mean?

  6. Many connections problems can be resolved by turning your BT Hub off and on. Press the Power button on the back until all the lights go off and wait for 5 minutes. Press the Power button again until all the lights come back on. It may take a few minutes for the lights to settle. If this doesn't work check the status of the lights (see below).

  7. If the BT Broadband service has been ceased, you'll see a message and a link to Move to Premium email. Click on the link and place your order If you've been given an email address by the account holder, you'll see a link at the top of the page to Move to Premium email.

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