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Elena Anne Ford-Niarchos (born May 25, 1966) is an American businesswoman. She is the Chief Customer Experience Officer at Ford Motor Company and the first woman in the Ford family to hold an executive position at the company.
Elena Ford became chief dealer engagement officer in September 2023, for which she reports to Andrew Frick, president, Ford Blue. In this role, she works closely with Ford’s 10,000 dealers worldwide to help effect their collective transformation into a competitive differentiator for the company.
Jun 30, 2021 · Elena Ford, Ford's Chief Customer Experience Officer, welcomes you to our Customer Experience Movement, which was designed to provide you with the tools and resources you need to deliver...
Oct 15, 2018 · Elena Ford is named Chief Customer Experience Officer and will be responsible for creating a world-class customer experience spanning across the entire ownership cycle. John Savona is elected a company officer and appointed head of North American manufacturing operations.
Sep 12, 2023 · Elena Ford, Ford’s chief customer experience officer, is named chief dealer engagement officer, effective today. In this role, she will work closely with Ford’s 10,000 dealers worldwide to accelerate their transformation into a competitive differentiator across Ford’s global businesses.
Ford Motor Company's Chief Customer Experience Officer Elena Ford discusses designing for customers.Learn more about Ford here: https://ford.to/3hlmlpBDiscov...
Sep 12, 2023 · The great-great-granddaughter and great-great-grandson of founder Henry Ford would be taking on leadership roles at the 120-old automaker. Elena Ford, who had been serving as chief customer experience officer, becomes the company’s chief dealer engagement officer.
