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Jan 31, 2024 · One of the keys to Chick-fil-A’s success is its customer service which landed it at the top spot on the American Customer Satisfaction Index for restaurants in 2023 for the ninth year in a row. So what is Chick-fil-A doing that others are not?
Our Standards. We may be in the restaurant business, but really, we're all about serving people. Learn more about our standards behind our chicken, our menu and our restaurants.
Does Chick-fil-A’s commitment to be kind to employees and provide heartfelt hospitality to customers make the food taste better? President and COO Dan Cathy says it does -- and the numbers back him up: The 66-year old family-owned business is now the second-largest quick-service chain in the country.
Jun 26, 2019 · Chick-fil-A has developed specific standards to guarantee that locations across the US maintain the same level of quality and customer service.
From the big things, like rigorous safety standards, to the little things, like the “my pleasures,” we want you to know — no matter which restaurant you visit — you will receive the high-quality food, service and hospitality that you’ve come to expect from Chick-fil-A.
Today Chick-fil-A’s 1,800-plus restaurant Operators are the backbone of Chick-fil-A’s franchise model. Our Operators are not passive investors; rather, they are local business owners who invest time and energy in their businesses, engage with their Team Members, and connect with their customers.
Jun 5, 2023 · Chick-fil-A actively seeks customer feedback and takes it seriously. They listen to their customers' concerns, suggestions, and preferences, and implement changes based on that feedback.
Jun 30, 2020 · Chick-fil-A's aggressive vetting of franchisees helps it enforce high standards for customer service and quality. Just 0.15% of people who applied to become Chick-fil-A franchisees in...
Feb 9, 2024 · According to the American Customer Satisfaction Index released late last year, Chick-fil-A is the customer service pacesetter among fast-food chains with a satisfaction score of 85. The chicken chain’s score improved 2% from the year prior.
Oct 24, 2022 · Below, we break down just how Chick-fil-A wins the customer experience battle for the quick service restaurant industry, and how they’re using digital operations to drive accountability and consistency in their stores.
