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Madewell gladly accepts returns of unworn, unwashed, undamaged or defective merchandise for full refund or exchange within 30 days of the original purchase. Free shipping & free returns for Madewell Insiders.
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U.S.: 7am–11:59pm ET, seven days a week at 866 544 1937. INTERNATIONAL: 7am-6pm ET, seven days a week at 434 385 5792. Find a Store. Meet a Stylist. Madewell Insider. Live Chat. We Take email-making Very Seriously.
IN-STORE RETURNS. Yes, you can return an online order to any Madewell location. *$20 discount valid on purchases of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Cotton’s Blue Jeans Go Green™ denim recycling program. Not valid on phone orders.
If you decide an item isn't the right fit for you, visit our returns page to process your request. Returns must be sent back within 14 days of delivery. The 14-day timeframe starts when an item is delivered, not the order as a whole.
Returns. To get started, enter your order information. You can send multiple items in one package, as long as the return slips are all included. Returns must be sent back within 14 days of delivery.
Returns processed after the 30 day window will be refunded to a gift card. Exchanges must be placed as separate orders. Once you've followed the steps here (https://returns.narvar.com/madewell/returns) to initiate a return, simply place a new order for your replacements.
