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  2. Press the Reset Password button in the email. If you do not receive the reset password email, make sure to check your spam/junk folder. Please also check that "password_reset@roblox.com" and "@appmail.roblox.com" are in your contacts list so they are not blocked. The Reset Password page will be open.

  3. Find that email in your inbox, and follow the instructions in the email; You must know the account password to change the email address. For help on resetting the account password, check out the Forgot My Password article. Note: For security reasons, the previous email address will receive an alert that a change has been made. Adding Security

  4. If you do not have a phone number attached to your account, you will need to click the "Use email to Reset Password" link near the bottom of the screen to reset your password via email. Otherwise, contact us via our Support Form by entering the billing email or verified email address added to the Roblox account.

  5. If resetting doesn't work and you need help getting back into your account, contact Customer Support. We need to make sure we're talking to the original account owner. Contact us from the first email address added to the account, or from the billing email address that was used for the very first payment made on the account.

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