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Get help with your PlayStation account, PS Store, refunds, tiered services, games, hardware and repairs. Learn how to set up passkey, a secure sign in option, and check important notices for discontinued features.
- How to Contact Playstation Support
Find out which online support tools you can use to...
- Account & Security
If your PlayStation console asks you for a verification code...
- PS Store & Refunds
You can browse PlayStation Store content and make purchases...
- Hardware & Repairs
Use our online self-service tool to troubleshoot hardware...
- Subscriptions
PlayStation®Plus is a paid subscription service from...
- Safety
PlayStation is partnering with Crisis Text Line to provide...
- Connectivity
You can connect to the Internet with the PlayStation 4...
- Games
PS5 consoles don't support PlayStation®3 discs. If you got...
- Learn About Suspensions
Every suspension on PlayStation Network is the result of a...
- Help With 2-Step Verification Issues on PlayStation Network
If you still have issues, contact PlayStation Support and...
- How to Contact Playstation Support
Find out how to troubleshoot your PlayStation issue online or contact PlayStation Support. Learn how to arrange a repair, update or reinstall system software, and access online manuals.
Access Online Assistant. Enter your name and select Start Chat. Make sure you have access to your sign-in ID and your online ID. Select your issue and answer the chatbot questions. If your issue is solved, the chat ends. If your issue isn’t solved, you’re connected with a Support operator.
Find help and troubleshooting for your PlayStation consoles, controllers, VR systems, accessories and more. Use online tools, manuals, error codes and PS Portal to get started or fix issues.
News about PlayStation Portal, Minecraft, Sony
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PS5 set up & features. PS5 troubleshooting. PS5 software updates. Manuals. Home. PlayStation Support. Hardware & Repairs. PlayStation®5 Support | PlayStation. Find everything you need for help with PlayStation®5 consoles on PlayStation.
Get help and troubleshooting advice from another player through the Limitless application. Learn how to start an online conversation with a PlayStation Expert and what they can and cannot do for you.
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Parts & Accessories Parts & Accessories. Product information and sales assistance. Community Community. A place where you can find solutions and ask questions. Community Support by Sony. Get Support Content on the Go! Google Play App Store. Contact us online or by phone for help with your Sony® Consumer Electronics products.