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  1. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip. Add checked bags.

    • Contact Us Online
    • Need Help with Something else?
    • Contact Us by Mail

    Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form

    If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

  2. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: View your trip details. Choose your seats.

  3. FAQs: Answers to frequently asked questions on aa.com and when traveling with American.

  4. Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number.

  5. Mar 6, 2024 · How to contact airline customer service. Next, let's review each major U.S. carrier and how to reach a phone agent quickly. Bookmark this page, as it's an easy one-stop shop for customer service numbers. American Airlines. Best approach: Live chat with AA online or via mobile app

  6. Email: american.support@aa.com Phone: 800-621-8489 Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account

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