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We’re here to assist you with CastleBranch’s solutions and services. Get help with student, applicant, or administrator support.
SUPPORT. Returning myCB Users. Need help? Log into your account, and click the orange link at the top of the screen for menu options.
GENERAL QUESTIONS. How do I create an account? How can I obtain my package code? Where do I enter my package code? What payment options are available? Can I make installment payments? Can I place an order over the phone? Can I rush my order? I am a returning user, and I forgot my user name/password.
This information is for students who are current CastleBranch users and candidates/applicants who are currently receiving a CastleBranch service. For help with your myCB account, you can access helpful video FAQs about: Obtaining and entering a package code. Order placement and payment options.
Welcome to CastleBranch! Your school program or employer has required that you utilize myCB to complete your background check, drug screening, and other core requirements. Access your myCB requirements by logging in with your username and password.
Contact Sales. ULTRAFAST TURNAROUND TIME. Solutions that won't. slow you down. Explore our solutions. ACCURACY WITHOUT COMPROMISE. The highest standard, delivered. Call 888.723.4263.
Contact the Service Desk. Email *. First Name. Last Name. Phone Number. Preferred method of contact *. Preferred contact time *. Tell us more *. * Please provide a valid work email address.
How Can We Help?
If you did not receive a form or have misplaced it, call us at 888.914.7279 or go to mycb.castlebranch.com/contact. Where do I enter my package code? Go to mycb.castlebranch.com and enter your package code into the blue Place Order box located at the top right-hand side of your screen. Click Go to begin the order process.
Contact Us. The CastleBranch Service Desk Team is available to assist you 6 days a week. from Monday to Thursday, from 8am till 8pm. Monday-Thursday. 8:00 a.m. - 8:00 p.m. Eastern Time. at Friday, from 8am till 6.30pm. Friday. 8:00 a.m. - 6:30 p.m. Eastern Time. at Sunday, from 10am till 6.30pm.
