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  2. Create a Personal Identification Number (PIN). You’ll use this PIN at ATMs and at checkout locations when you choose to receive cash back with a purchase. Activating your Key2Benefits card is safe, quick, and simple. Visit our page for steps on how to activate your Key2Benefits card today!

  3. • Phone – Call the Key2Benefits Customer Support at 1-866-295-2955 at no charge. • Text – Sign on to Key2Benefits.com and click the “Alerts” tab to enroll in text alerts, including current balance alerts. You may set up your message frequency within the “Alerts” tab.2.

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  4. To check your Key2Benefits card balance online, you'll need to have an activated Key2Benefits card and be enrolled in Key2Benefits.com.

    • Check My Key2Benefits Card Balance
  5. Enter your 16 digit card number, PIN (selected during the activation process) and confirm the code displayed on the screen. Select a user ID and password for future logons. You will be prompted to set up security challenge questions.

  6. 24/7 Customer Support. Access the KeyBank website to view balances, transactions, and monthly statements at no charge. Access a live agent at 1-866-295-2955 at no charge. How do I sign up for a Key2Benefits debit card? View a Printable Authorization Form: Debit Card - Fill out and mail this authorization form.

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