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  1. For any help regarding Digital Banking specifically, please use our: Support Centre. For any help regarding your bank account or transactions, please call Direct Banking: 03457 242424, +44 (0) 131 549 8888. For any help regarding your card reader, please use our:

  2. Banking near me. We’re here 24/7, 365 days a year for all your needs. Find out how to contact us online, useful phone numbers and our frequently asked questions.

  3. Telephone Banking and general enquiries for personal accounts. Support Centre. Find a branch. Get the Royal Bank app. Find out all the ways to contact the Royal Bank customer service departments for all of your needs, we are more than happy to help.

  4. Contact us. Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. On average she can answer questions within 5 minutes. Read full answer.

  5. You will need your customer number, PIN and password when you call (these are the same as Digital Banking). With Telephone Banking you can: Use our automated service to check balances, transfer money and pay bills

  6. Choose how you'd like to log in. You can use your customer number or your card number.

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  8. If you have forgotten your Customer Number, your security number and/or your password, the following will assist you to log back on to the service. Customer Number. Your Customer Number starts with your date of birth, followed by up to 4 digits, given to you when you enrolled for Digital Banking or Direct Banking. security number and/or password

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