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- Cost will be assessed based on size/weight and start at $25 and can go up to $60. Boxes and packed coolers are considered cargo. Cost starts at $15 per piece and will increase based on size and weight. We DO NOT carry pieces that exceed 75lbs. — Carrier’s sole responsibility to issue a refund is only for cancellation due to mechanical failure.
smithsferry.com › our-policies
Cost starts at $15 per piece and will increase based on size and weight. We DO NOT carry pieces that exceed 75lbs. — Carrier’s sole responsibility to issue a refund is only for cancellation due to mechanical failure. — All requested refunds are subject to a 20% service charge 24 hours before travel date.
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Please note that Ferryhopper applies a small cancellation fee of €6 (euros) per booking. The refundable amount will be returned to the same card you used during your purchase, usually within the next 2-7 business days. The transaction currency used on our website is the euro (€).
- In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Each ferr...
- In order to cancel your ferry tickets you need to make a cancellation request at least 36 hours before your ferry is scheduled to depart. You can r...
- *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them...
- To change your tickets, please visit the My Booking page. You can make your request directly through the chat that you will find in the “Make chang...
- You can convert your ticket to an open ticket by making a request through the My Booking section on Ferryhopper’s website.Open-date tickets are val...
- According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger,...
- Each ferry company has its own cancellation policy. If you cancel your tickets, you will receive a refund according to the policy of the ferry comp...
- Refunds are always issued to the same credit / debit card that you used for your booking. Depending on your bank, it usually takes 5-10 business da...
- It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. The standard pro...
- As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding.Th...
I proceeded to Smith's ferry service in St Thomas with one hour before my plane was to leave to try to get compensation for the ticket I could not use. The woman on duty, the daughter of the owner, told me there was no way she could refund the money as she had no way of knowing if I was trying to get money from a used ticket.??
- (232)
- Attraction
She told us she couldn't refund us and that we'd have to find the Smith's office in Charlotte Amalie. We then had to pay another $70 for 2 one-way tickets to Red Hook, which is less convenient since it's on the east end of St. Thomas and you have to then take a taxi to the airport.
- (232)
- Attraction
Bomber Charger looks great. Regular Visitor. Fast and quick service to St Thomas. Have also been with Smith’s to Virgin Gorda, price included taxi ride to the baths.
Most ferry companies will offer full refunds if you cancel your ferry tickets with enough time in advance. Using the Ferryscanner website, you will be able to see the free cancellation period during the booking process.
Smith’s Ferry Services, Road Town: See 225 reviews, articles, and 12 photos of Smith’s Ferry Services, ranked No.12 on Tripadvisor among 16 attractions in Road Town.
