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If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.
Customer Care Center. Connect with our customer service representatives to help resolve your issue and get back on track. Email: USPS ® Customer Service. Call: 1-800-ASK-USPS ® (1-800-275-8777) Hours of Operation. Monday – Friday 8 AM – 8:30 PM ET. Saturday 8 AM – 6 PM ET.
If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim." Your insurance may have been included with the USPS ® service or purchased separately.
Learn how to deal with missing, late or damaged mail and packages, and what compensation options are available from USPS.
Dec 4, 2020 · You can report a missing package by filing a claim at the USPS claims site or by calling the National Materials Customer Service line.
Missing Mail is mail that has not been delivered by the expected delivery date. This applies to packages that are undelivered, lost, or late. If it has been lost, late or missing for 7 days or more, you can: Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com
An inquiry about a missing package or an envelope with a tracking number (i.e. Priority Mail ® package, Priority Mail Express ® package)
