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Roblox is the ultimate virtual universe that lets you create, share experiences with friends, and be anything you can imagine. Join millions of people and discover an infinite variety of immersive experiences created by a global community!
Please be sure to read our support documents for more ways to keep your Roblox account safe. Submit a support request with Roblox Customer service for help with your account or billing. Discover
Find answers to your questions, get help with account issues, and learn how to use Roblox safely and creatively on Roblox Support.
Fill out the form to get help from Roblox Support with any issue or feedback. Provide your username and a brief statement.
Signs of Connection Problems. Roblox has trouble with or fails to load online experiences, sometimes showing the player an error message (which can include "Could Not Connect" or "ID=17 Failure" messages). Loading screen on the website takes a long time or never finishes to load.
Restart your computer and run the scan one more time to be safe. Any browser extensions installed should be removed. Only use extensions from safe and verified websites. Reset Your Password. Change your account's password to something that is secure and isn't easy to guess. Check out these steps on how to reset your password.
Roblox Support. Parents, Safety, and Moderation. Roblox Information. Contact Us. How can I work for Roblox? Roblox Company Information. Supported Languages: Customer Support.
