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How can we help? Browse help by category. Account & Security. PS Store & Refunds. Tiered Services. Games. Hardware & Repairs. Safety.
Need help with your direct.playstation.com experience? If you're having issues with a direct.playstation.com order, contact us. Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support.
Secure sign in with passkey. Replace your password with a passkey that is synced across multiple devices. You can log into your account more securely using biometrics or a screen lock PIN. Set up passkey.
PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours. Before you start a chat
More help and support with PlayStation Repairs. Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.
Find everything you need to know about your account and how to stay safe on PlayStation, including set-up help, log in support and more.
Find everything you need for help with PlayStation®5 consoles on PlayStation.
Find out how to enable Remote Play on your PlayStation®5 console or PlayStation®4 console, and change Remote Play settings.
You should check your account country or region before purchasing games, subscription or contacting PlayStation Support. PlayStation Store. The country/region of PlayStation™Store on your console is what you registered on your account. Content and services available on PlayStation Store vary by country or region. Game
A place where you can find solutions and ask questions. Community Support by Sony. Get Support Content on the Go! Google Play App Store. Chat with an agent for help with your Sony® Consumer Electronics products.
