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Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots. Fortinet offers three per-device support options tailored to the needs of our enterprise customers: FortiCare Essential, Premium, and Elite.
- Advanced Support
An assigned Advanced Support Service Relationship Manager...
- Professional Services
As a large or global enterprise, your infrastructure,...
- Contact Support
If your question is regarding contracts, licensing, product...
- Downloads
FortiFone Softclient. FortiFone Softclient lets you stay...
- Fortinet SSO
Security-as-a-service, securing people, devices, and data...
- Enterprise Agreement
The Fortinet Enterprise Agreement offers an account-based...
- Register
Enjoy our one-stop access to all Fortinet Cloud services...
- Authorized Training Centers
Fortinet Authorized Training Centers (ATCs) are a network of...
- Microsoft Word
2.2.3. Access to the Support Portal for the Customer to...
- Advanced Support
- Introduction
- Policy
- Summary Table
- Definitions
Fortinet’s Service Contract Activation and Grace Period Policy defines the automatic activation or forfeiture of any license or subscription based service which includes FortiCare™ technical support contracts and specific FortiGuard™ subscriptions (referred to collectively as “Service Contracts” herein). Service Contracts are specific to a product ...
Service Contracts purchased as part of a Hardware Bundle
Hardware bundles are defined as a combination of a hardware device and one or both of FortiCare Technical Support and FortiGuard subscription licenses into a single orderable part number/SKU. Fortinet offers hardware bundles across many product lines. See Definitions section for more details. For Service Contracts purchased as part of a hardware bundle, the Customer will receive a grace period of 90 days unless the order is received in the United States of America or Canada where 60 days will...
All other term-based Services and licenses
Other term-based licenses include, but are not limited to, Account-based Advanced Support and Professional Services, FortiConverter/FortiManager/FortiAnalyzer/FortiGate Cloud management and other SaaS offerings, virtual machines, and client software. The Customer will receive a grace period of 365 days for Service Contracts purchased in all regions. At the date the grace period expires, and in the absence of an applicable registration event:
*Table does not reflect full Multiyear Contract treatment, see policy above. ** Other term-based licenses include: Points-based licenses (FortiPoints, FortiFlex Points etc), account-based Advanced Support and Professional Services, FortiConverter, FortiManager/FortiAnalyzer/FortiGate Cloud management and other SaaS offerings, virtual machines, and ...
FortiCare Technical Support – FortiCare Essential, FortiCare Premium, and FortiCare Elite service contracts. Does not include Premium RMA or Secure RMA contracts – PRMA/SRMA contracts fall under th...Grace Period – a permitted period of time, in calendar days, provided to the customer, allowing for shipment or delivery delays, before the expected activation of a Service Contract or bundle servi...Hardware Bundle – Hardware bundles are defined as a combination of a hardware device and one or both of FortiCare Technical Support and FortiGuard subscription licenses into a single orderable part...FortiGate hardware devicesinclude FortiGate appliance and chassis-based models.People also ask
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Connect, protect, and deliver data and applications both on-premise and in the cloud with a suite of cloud portals and services. Know More.
FortiCare Support Services is per-device support services, and it provides customers access to over 1,800 experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities.
Apr 29, 2010 · The Fortinet Support Portal provides a range of functionality that allows Fortinet customers to create their own support accounts, register their Fortinet products and contracts, download the latest Firmware Images, and create support requests.
