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Nov 30, 2020 · I have used the chat option three times now and every time someone has responded within five minutes. They are very friendly and have resolved all of my issues in minutes. It's quite easy to use and available to everyone. Just go to help & contact and select the chat option, if it doesn't come up on it's own.
You can get in touch with us in the following ways: Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent. Find the eBay Help article that deals with your issue.
Account problem - my account has been cleared and began anew with wrong email listed (though uses my email). I can find no way to contact Ebay - all
- How to Contact Someone Who Bought An Item from You
- How to Contact A Bidder Who Hasn't Yet Won Your Auction
- Time to Respond
- How to Share Your Phone Number with Buyers
- How to Contact A Buyer Through Email
Once someone's bought an item from you, you can contact them directly. Select the button below and we'll walk you through the steps. Contact a buyer You can also contact the buyer using their Buyer Alias Email Addresswhich you can find in the View order details page.
If you need to get in touch with a bidder while an auction's still under way, we won't be able to give you their contact details, but you can send them a message.
Time to respond is the average time it takes for you to respond to a question from a potential buyer viewing your listing. When the buyer chooses the option to contact you, they may see an indication of when they can expect to hear from you. For example, they may see: 1. Responds within 1 hour 2. Responds within 3 hours 3. Responds within 6 hours 4...
You can also make your phone number available to buyers so they can contact you by phone before and/or after they've bought from you. You'll need to opt in before you can share your number though. Here's how: 1. Go toAccount and select Manage communications with buyers- opens in new window or tab. 2. Find Share your phone number. If Yes is showing,...
For privacy reasons, eBay is no longer displaying personal email addresses. However, you can still contact the buyer through email using their "Buyer Alias Email Address" which you can find in the View order details page. This email alias, ending in @members.ebay.com, is unique to your communications with this buyer. You can also give email aliases...
Apr 15, 2024 · Open a case at eBay's Resolution Center. eBay provides a service to mediate between you and the other user and investigate or resolve any complaints. For example, if you bought an item and didn't receive it, you can use the Resolution Center to let eBay know.
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If you suspect that someone knows your username and password, change your account information and take steps to secure your account. If you think that someone used your account without your permission, please contact us immediately .
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Feb 8, 2022 · The best way to contact eBay's customer service team is through their online help center. If you've been the victim of an eBay scam, you can call their fraud assistance team at...
