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  1. Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.

    • Account & Security

      When you change your email address you receive an email to...

    • PS Store & Refunds

      You can browse PlayStation Store content and make purchases...

    • Games

      PS5 consoles don't support PlayStation®3 discs. If you got...

    • Subscriptions

      PlayStation Plus support Access PlayStation Plus games. Find...

    • Connectivity

      You can connect to the Internet with the PlayStation 4...

    • Support

      PlayStation Support. How can we help? Browse help by...

  2. Access Online Assistant. Enter your name and select Start Chat. Make sure you have access to your sign-in ID and your online ID. Sign-in ID: A valid email address used to sign in to PSN. Online ID: A unique display name used to identify you on PSN. Select your issue and answer the chatbot questions. If your issue is solved, the chat ends.

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  4. The US support center doesn't use incoming email. They also aren't open on weekends. Customer support information: Phone Support 1-800-345-SONY (7669) Monday - Friday, 9AM - 6PM, Pacific Time Live Chat Availability Monday - Friday 8AM - 8PM Pacific Time http://support.playstation.com/chat. Request Chat

  5. The latest tweets from @PlayStation

  6. Mar 22, 2024 · Post a Tweet to the page asking them to contact you. Select the option to post a Tweet to the @AskPlayStation page and type a short message that briefly explains the problem or issue that you’re having. Ask PlayStation support to contact you via your Twitter to help you resolve it.

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  7. The latest tweets from @Playstationsup

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