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  1. Estate Administration Service. If our deceased customer registered for our Estate Administration Service, provided by Hugh James Solicitors, you can contact them on 02920 391019 or Relay UK on 18001 02920 391019. Lines are open 8am - 6pm (Mon-Fri).

  2. You have a mortgage with Royal Bank of Scotland. You're a resident in the UK. You're looking to borrow between £10,000 and £500,000 (there may be other more suitable borrowing options. Visit our borrowing needs tool to find out more) You're up to date with your current mortgage payments. You're looking to borrow for a minimum term of 3 years.

  3. It means 'loan-to-value' and is the percentage of the property's value that's being covered by the mortgage. You may see 95% mortgages described as '95% LTV'. If your mor tgage is £200,000, and your property is valued at £250,000, your LTV is 80%. LTV is a percentage figure that reflects the amount of your property that is mortgaged.

  4. How do I inform you of a bereavement? You'll need to have the following details handy in advance so that we can help you: Your full name, address and mobile number. The full name and address of the deceased customer. The sort code and account number of the deceased (we only need one account number, even if there are multiple accounts)

  5. Log-in to our 'Manage my Mortgage' portal to view the available mortgage deals and get your personalised quote. Once you've decided on your new deal complete the process online. You'll need your: mortgage account number. surname. date of birth. and mortgaged property postcode.

  6. Click the 'Your services’ menu and select the ‘Consent to Let’ option: Please complete, print, and return the ‘Acceptance of Letting Conditions’ form found through the online portal. Make sure all the mortgage account holders sign the document. Pay the initial £120 Consent to Let fee when you start the application.

  7. Welcome to Royal Bank of Scotland. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. Visit today to see how we can serve you.

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